FAQ
Order
1. How can I order wine?
2. Do I have to be 18 years old to use your services?
3. What will happen if my son, who is 17 years old, has to receive the consignment?
4. When will you process my order?
Payment
1. What payment methods do you offer?
2. How can I pay COD (cash on delivery)?
3. How do I pay by bank transfer?
You can pay via an online banking service or at the till with an order of payment of the order amount to the account below. Please do not forget to enter in the Reason field the order number and buyer's name.
Seewines Logistics LLC
bul. Bulgaria 106, Ent. D, Floor 4
Sofia
IBAN: BG92UNCR70001523225595
Bank code /SWIFT/ BIC: UNCRBGSF
4. When will I receive my order in case of bank transfer payment?
5. Are you accepting credit card payments?
6. How do I pay with a card?
7. How do I pay via ePay.bg Microaccount?
8. How do I pay via B-Pay?
9. How fast is the B-pay transfer?
10. Can I pay at any ATM using B-Pay?
11. How do I pay at Easypay counter?
12. How can I get an invoice?
13. How can I get an original of the invoice?
Delivery
1. Do you deliver outside Bulgaria?
2. Do you deliver everywhere in the country?
3. Which courier company do you work with?
4. Can I get my order delivered by another courier?
5. How much is the delivery charge?
Standard delivery is free for orders over BGN 89.00. Otherwise it costs BGN 4.90. for the city of Sofia and BGN 6.90 for the rest of Bulgaria.
Express delivery up to 2 hours from your order is available only within the city of Sofia until 22.00 h. every day from Monday to Friday and is worth BGN 8.90.
6. How can I track the delivery of my order?
7. Is there any risk of having broken bottles of wine in my order?
8. How long does delivery take?
9. Do you make weekend deliveries?
Return and Replacement
1. Can I return a product(s) purchased from Seewines Logistics Ltd?
2. How do I return a product(s)?
To return products purchased from Seewines.com, please complete the form below and return the goods with it to:
Recipient: Seewines Logistics LLC
Sofia, 106 Bulgaria Blvd., Entr. D, Fl. 4, Ap. 9