Terms and Conditions

TERMS OF USE FOR THE ONLINE STORE WWW.SEEWINES.COM
 

1. GENERAL PROVISIONS
1.1. The website www.seewines.com, hereinafter referred to as the “ONLINE STORE,” is maintained by “SeeWines Logistics” Ltd., registered in the Commercial Register of the Registry Agency under UIC 205017678, registered under the Value Added Tax Act No. BG205017678, with its registered office in Sofia and business address: Sofia, Vitosha District, Manastirski Livadi Residential Complex, 106 Bulgaria Blvd., Entrance D, Apartment 9, Email:[email protected] , Tel: +359 700 20 202.
1.2. These General Terms and Conditions are intended to govern the relationship between “Seewines Logistics” Ltd., hereinafter referred to as the SUPPLIER, and the users of the ONLINE STORE, hereinafter referred to as CUSTOMERS.
1.3. The Terms of Use for www.seewines.com are binding on all CUSTOMERS of the ONLINE STORE.
1.4. Any use of the ONLINE STORE implies that you have carefully read the Terms of Use and have agreed to comply with them unconditionally.
1.5. The Terms of Use may be amended at any time, unilaterally by the SUPPLIER and at its sole discretion. These changes take effect immediately upon their publication on the ONLINE STORE’s website and are binding on all CUSTOMERS.
1.6. The SUPPLIER will notify CUSTOMERS of any changes to the Terms of Use by posting them on the ONLINE STORE’s website. CUSTOMERS are obligated to review any changes to the Terms of Use of the ONLINE STORE each time they visit the website. If you continue to use the ONLINE STORE, you expressly agree to the changes made.

2. DEFINITIONS/ ABBREVIATIONS
2.1. Customer – any person who, manually, via software, a technical device, or any combination thereof, has entered the website address into their browser or has accessed the ONLINE STORE via a redirect from another websiteand uses the ONLINE STORE in any way, including but not limited to browsing it, placing orders through it, making purchases, or performing any other actions through it.
2.2. Buyer – a person aged 18 or older who has entered into a distance sales contract with the SUPPLIER through the ONLINE STORE.
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2.3. Contract – a distance contract concluded between the SUPPLIER and the BUYER for the sale and purchase of goods through the ONLINE STORE, of which these Terms of Use form an integral part.
2.4. Browser – a software application used for viewing hypermedia documents and web navigation (websites), as well as for displaying and interacting with text, images, video, music, games, and other information.
2.5. Interface – a combination of graphical objects associated with program code, through which the CUSTOMER communicates with the ONLINE STORE in a manner accessible to them.
2.6. Malicious acts—actions or omissions that violate Internet ethics or cause harm to individuals connected to the Internet or associated networks, sending unsolicited email (unsolicited commercial messages, SPAM), gaining access to resources using others’ rights and passwords, exploiting system vulnerabilities for personal gain or to obtain information (HACK), performing actions that may be classified as industrial espionage or sabotage, damaging or destroying systems or databases (CRACK), sending “Trojan horses” or causing the installation of viruses or remote control systems, disrupting the normal operation of other users of the Internet and associated networks, or engaging in any actions that may constitute a crime or administrative offense under Bulgarian law or any other applicable law.
2.7. User Profile – a separate section of the ONLINE STORE containing information and personal data provided by the CUSTOMER upon registration or subsequently updated by the CUSTOMER. The data in the user profile is processed pursuant to Article 6, paragraph 1, items “b” and “c” of Regulation (EU) 2016/679—for taking steps prior to entering into a contract and for the performance of a contract concluded between the CUSTOMER and the SUPPLIER. The CLIENT accesses the user profile by entering a username and password. The user profile also facilitates communication between the CLIENT and the PROVIDER.
2.8. Password – a code consisting of letters, numbers, and symbols that, together with the username, identifies the CLIENT and, together with the username, serves to access their user profile.
2.9. A username is a unique code consisting of letters, numbers, and symbols chosen by the CUSTOMER, which identifies the CUSTOMER in their dealings with the SUPPLIER.
2.10. Sales price—the listed price of a product or service in euros (€) and Bulgarian levs (BGN) until August 8, 2026, and after that date exclusively in euros (€), including value-added tax.
2.11. Customer Service Center – the SUPPLIER’s customer service center, which provides CUSTOMERS with information regarding the activities carried out within the ONLINE STORE, including: Products, Store, Terms of Use, and current Promotions, Monday through Friday (inclusive), during the hours listed on the website www.seewines.com, by phone: 0700 20
202 (according to the respective operator’s rate plan), and via email at [email protected] and through the contact form in the ONLINE STORE under the “Contacts” section.
2.12. Business Day – any day from Monday through Friday, from 9:00 a.m. to 5:00 p.m., excluding statutory holidays and official holidays.
2.13. Mystery Box – a subscription service provided by the SUPPLIER. The current subscription services offered are set forth in these General Terms and Conditions.

3. USE OF THE ONLINE STORE
3.1. Through the ONLINE STORE, CUSTOMERS have the opportunity to enter into contracts for the sale and delivery of goods offered by the SUPPLIER, as well as to perform the following activities:
3.1.1. Register and create a user profile;
3.1.2. To make electronic declarations regarding the conclusion or performance of contracts with the SUPPLIER via the interface on the ONLINE STORE’s website, accessible on the Internet;
3.1.3. To view the goods, their characteristics, prices, and delivery terms.
3.1.4. To enter into contracts for the sale and purchase of the goods offered by the SUPPLIER in the ONLINE STORE;
3.1.5. To make any payments in connection with the contracts concluded with the SUPPLIER, in accordance with the payment methods supported by the ONLINE STORE.
3.2. The CUSTOMER may use the ONLINE STORE to enter into contracts for the sale and purchase of goods either directly or through a user account. When making a purchase through their user account, the CUSTOMER must enter the username and password they have chosen for remote access.
3.3. The username and password for remote access are determined by the CUSTOMER through online registration on the SUPPLIER’s website.
3.4. When registering, the CUSTOMER agrees to provide accurate and up-to-date information. In the event of any changes, the CUSTOMER is required to promptly update the information in their user profile.
3.5. If a social media or other network account is used to register the CUSTOMER, the party to the contract is the person who owns the account used for registration on the relevant social media or other network. In this case, the PROVIDER shall have the right to access the data necessary to identify the CLIENT on the relevant social or other network.
3.6. The username with which the CUSTOMER registers does not grant the CUSTOMER any rights other than the right to use that specific username within the ONLINE STORE. The SUPPLIER does not verify and is not liable for the accuracy of the username, for whether it infringes upon the rights of third parties, and in particular the right to a name or other personal rights, the right to a trade name (company name), the right to a trademark, or other intellectual property rights.
3.7. You must not misuse this website by knowingly introducing viruses, Trojan horses, worms, logic bombs, or any other software or material that is harmful or destructive. CUSTOMERS are not permitted to attempt to gain unauthorized access to this website, the server on which the website is hosted, or any server, computer, or database connected to our website. CUSTOMERS agree not to attack this website via any denial-of-service attack or distributed denial-of-service attack. THE PROVIDER will report any breach of these Terms of Use to the relevant authorities and will cooperate with them to identify the attacker. Furthermore, in the event of a breach of this clause, permission to use this website is terminated immediately. THE PROVIDER shall not be liable for any damages or harm resulting from a denial-of-service attack, a virus, or any other software or technologically harmful or damaging materials that may affect the CLIENT’s computer, their IT equipment, data, or materials as a result of using this website or downloading content from it or from sites to which this site redirects you.
3.8. The CUSTOMER agrees that the specifications or prices of the goods offered through the ONLINE STORE may be changed by the SUPPLIER at any time. Due to technical reasons, errors may occur, for which the SUPPLIER apologizes in advance to its Customers.
3.9. The SUPPLIER strives to provide CUSTOMERS with the most relevant and important information about the goods.
3.10. All goods are sold while supplies last, even if this is not explicitly stated in the ONLINE STORE.
3.11. The ONLINE STORE may contain links to other websites. The SUPPLIER is not responsible for the privacy policies of websites it does not administer, nor for any other information contained therein.
3.12. The SUPPLIER makes every effort to ensure the accuracy of the information presented in the ONLINE STORE. However, given the possibility of technical errors or omissions in this information, the SUPPLIER clarifies that the images of the goods are for illustrative and guidance purposes only, and therefore the delivered goods may differ from the images.
3.13. Current Promotions:
3.13.1. The SUPPLIER may create and publish promotional terms and conditions (“promotions”) valid for a predetermined and limited period of time, offering preferential terms (price discounts and others) for the purchase of specifically designated goods. The
SUPPLIER shall explicitly publish the terms and conditions of current and active promotions in the ONLINE STORE.
3.13.2. The SUPPLIER reserves the right at any time and without prior notice to users to create new or terminate existing promotions, including those whose announced expiration date has not yet passed, provided that such action complies with applicable law. In such a case, the option to place an order under the promotional terms and conditions is immediately revoked. CUSTOMERS who have already placed orders under promotional terms at the time the promotion ends will benefit from all announced discounts or promotional terms without change.

4. ORDERING AND ENTERING INTO A CONTRACT
4.1. The SUPPLIER provides the following options for ordering goods from the ONLINE STORE:
4.1.1. in the ONLINE STORE;
4.1.2 by contacting the Customer Service Center;
4.1.3. by phone;
4.1.4. via email;
4.1.5. via programs and software such as the online chat feature on the ONLINE STORE’s website.
4.2. As the services provided evolve, the SUPPLIER may introduce new, alternative methods for placing orders using remote means of communication and agreement, or may restrict the current ones.
4.3 An order in the ONLINE STORE is placed by adding the desired items to the shopping cart. The CUSTOMER must follow the steps indicated in the ONLINE STORE to complete and submit the order.
4.4. Items added to the shopping cart may be purchased if they are in stock. Adding items to the shopping cart without completing the order does not result in the order being registered or the items being automatically reserved for the respective CUSTOMER.
4.4.1. For certain items, a quantity limit may apply regarding the number of a given item that a CUSTOMER may order. In such cases, this is indicated on the page of the specific item to which the quantity limit applies.
4.5. By submitting the order, the CUSTOMER authorizes the SUPPLIER to contact them by any means necessary when required in connection with the order placed or the Agreement entered into.
4.6. The SUPPLIER has the right to refuse to fulfill the order placed by the CLIENT (in whole or in part), in which case it shall notify the CLIENT. The refusal of the order pursuant to the preceding sentence shall not entail any liability or subsequent obligation of either party toward the other in connection therewith, and accordingly, neither party shall be entitled to seek compensation from the other. The following non-exhaustive list of circumstances may serve as grounds for the SUPPLIER’s refusal:
4.6.1. the CLIENT’s issuing bank does not accept the transaction during an online payment;
4.6.2. execution of a monetary transaction in which the funds have not been credited to the SUPPLIER’s account in the case of online payments;
4.6.3. the data provided by the CUSTOMER is incomplete and/or incorrect;
4.6.4. The product the customer ordered is no longer available.

5. PAYMENT
5.1. The prices of the goods listed in the ONLINE STORE are in euros (€) and Bulgarian levs (BGN) until August 8, 2026, and after that date, only in euros (€). Prices are final and include VAT, as well as all other taxes and fees provided for in current Bulgarian legislation.
5.2. Payment of the price to the SUPPLIER is a prerequisite for the transfer of ownership of the goods.
5.3. The SUPPLIER offers the following payment methods:
– Cash on delivery (in cash upon delivery or by credit card to the courier);
– Bank transfer;
– Online credit/debit card payment;
– Through online payment services provided by third parties and integrated into the ONLINE STORE, including:
· Paypal.com
· NewPay; Apple Pay
· Apple Pay
5.4. The listed payment methods may be limited or supplemented by the SUPPLIER at any time.
5.5. The CUSTOMER selects the payment method by clicking the corresponding button in the ONLINE STORE after completing the order.
5.6. Cash-on-delivery payments are made in euros (€) directly to the courier upon receipt of the goods. Refusal to accept the goods constitutes grounds for termination of the Sales Contract. The customer may also cancel the order within the specified delivery period without penalty, which does not affect their right to withdraw from the contract.
5.7. Bank transfers must be made within 1 (one) business day of completing the order to the following bank account of the supplier:
· IBAN: BG92UNCR70001523225595
· BIC: UNCRBGSF
· Bank: UniCredit Bulbank AD
· Account holder: SeaWines Logistics EOODPayment reference - the name of the customer who placed the order and the order number.
5.8. Payments via electronic money transfers and payment cards are made according to the CUSTOMER’s choice through authorized service providers. Payment is made using a personal credit/debit card or a card issued to your company under secure conditions. We accept credit and debit cards issued by VISA (Classic and Electron) and MASTERCARD (including Maestro, if they have a code).
5.9. Payments made through online payment services provided by third parties and integrated into the ONLINE STORE (PayPal; NewPay; Settle; Apple Pay) are made by automatically redirecting the CUSTOMER to the selected platform. The CUSTOMER follows the payment steps specified by the platform. Transactions are not processed by the SUPPLIER but by a third party providing the payment service.
5.10. To the extent that the integrated payment methods are features provided by third-party payment service providers, the PROVIDER shall not be liable for their proper functioning. Responsibility for the proper functioning of the payment methods lies with the respective providers.

6. DELIVERY
6.1. Standard Delivery
6.1.1 Standard delivery of products from the ONLINE STORE website to the CUSTOMER is free for orders over 119.00 BGN / 60.84 €. Otherwise, a fee of 6.90 BGN / 3.53 € for delivery by SeaWines courier to an address within the city of Sofia; if delivery is by a courier company, the fee is in accordance with the courier’s price list, and the delivery cost is displayed when placing the order in the online store .
6.1.2 When selecting the cash on delivery payment method, the customer is charged a fee of 1 BGN / 0.51 €.
The cash on delivery payment method also covers payments made “by card to the courier.”
6.1.3 Product delivery is available only within the territory of the Republic of Bulgaria.
6.1.4 The CUSTOMER must inspect the goods upon delivery and receipt from the Supplier or the courier, and if they do not meet the requirements, must immediately notify the Supplier by contacting the Customer Service Center.
6.1.5 The CUSTOMER has the right to specify the delivery date by indicating this in the relevant section of the shopping cart during the shopping process.
6.1.6 Delivery times depend on the availability of the selected items. Delivery takes place within 1 to 7 business days. The exact delivery time for each product is specified on the product page of the ONLINE STORE website. 6.2. Express Delivery
6.2.1 The CUSTOMER may request express delivery of products from the ONLINE STORE website. The cost of the service is 14.90 BGN / 7.62 €.
6.2.2 When ordering an express delivery service, the CUSTOMER can expect the products they have ordered to be delivered within 4 hours of the order being finalized and confirmed.
6.2.3 Express delivery of products is available only on business days within the city of Sofia, Republic of Bulgaria, excluding weekends (Saturday and Sunday) and national holidays.
6.2.4 Express delivery is available every day from Monday through Friday, from 9:00 a.m. to 6:00 p.m. An exception to this rule applies during the last two weeks of December, when such deliveries are made until 2:00 p.m. Orders placed for express delivery after 2:00 p.m. will be processed as the first order of the next business day.
6.2.5. Express delivery orders placed after business hours will be processed and delivered with priority on the next business day!
6.3. Order pickup from the SUPPLIER’s location/retail outlet:
6.3.1. The CUSTOMER may choose to pick up their order from the SUPPLIER’s physical retail locations listed on the ONLINE STORE’s website. To do so, when selecting a delivery method, the CUSTOMER must select the “In-store pickup” option and specify one of the SUPPLIER’s retail locations explicitly listed on the website, along with their address.
6.3.2. When ordering goods with the selected delivery method “In-store pickup,” once the ordered goods are delivered to the supplier’s retail location selected by the CUSTOMER, the CUSTOMER receives a notification email stating that their order has been received at the selected retail location and that they can and should pick it up in person at that location.
6.3.3. Goods ordered with the selected delivery method “In-Store Pickup” are reserved for the CUSTOMER at the retail location for a period of 7 (seven) calendar days from the date on which they were delivered to the respective retail location and the CUSTOMER was notified via the notification email under Article 6.3.2. Upon expiration of this period, the order is canceled, and if it has been paid for, the amount is refunded via bank transfer.

7. RIGHT TO CANCEL THE ORDER
7.1. The CUSTOMER has the right, without owing any compensation or penalty and without giving any reason, to withdraw from the contract within 14 (fourteen) calendar days from the date of receipt of the goods.
7.2. The Customer is obligated to return the goods to the Supplier without undue delay and no later than 14 (fourteen) days from the date on which the Customer notified the Supplier of the withdrawal.
7.3. The costs of returning the goods shall be borne by the Customer.
7.4. The Customer must send the goods via a trackable shipping method and retain proof of shipment.
7.5. Upon exercise of the right of withdrawal, the Supplier shall refund to the Customer all amounts received from the Customer, including the costs of delivering the goods to the Customer, without undue delay and no later than 14 (fourteen) days from the date on which the Supplier was notified of the withdrawal.
7.6. If the Customer has chosen a delivery method other than the cheapest standard method offered by the Supplier, the Supplier shall refund only the cost of the cheapest standard delivery.
7.7. The Supplier has the right to defer the refund until:
 it has received the goods back, or
 receives proof from the Customer that the goods have been returned, whichever occurs first. 7.8. Refunds shall be made via the same payment method used by the Customer in the original transaction, unless the Customer has expressly agreed to a different
method of refund. 7.9. The right of withdrawal under Article 7.1 does not apply in the cases provided for in Article 57 of the Consumer Protection Act, including, but not limited to:
1. the provision of services where the service has been fully provided and its performance has begun with the CLIENT’s express prior consent and confirmation that they are aware they will lose their right of withdrawal once the contract has been fully performed by the SUPPLIER;
2. the supply of goods or services whose price depends on fluctuations in the financial market that are beyond the SUPPLIER’s control and that may occur during the withdrawal period;
3. delivery of goods custom-made for the CUSTOMER or in accordance with the CUSTOMER’s individual requirements;
4. delivery of goods which, by their nature, are liable to deteriorate or have a short shelf life;
5. delivery of sealed goods that have been unsealed after delivery and cannot be returned for reasons related to hygiene or health protection;
6. the delivery of goods which, after delivery and due to their nature, have become mixed with other goods from which they cannot be separated;
7. delivery of alcoholic beverages whose price is agreed upon at the time of conclusion of the sales contract, where delivery may be made no earlier than 30 days from the conclusion of the contract, and whose actual value depends on market fluctuations that cannot be controlled by the SUPPLIER;
8. concluded during a public auction, as well as in other cases provided for by law.

8. MYSTERY BOX, GIFT CARDS, AND DISCOUNT CODES FOR
8.1. Any CUSTOMER may subscribe to one of the plans offered by the PROVIDER at Mystery Box . By selecting a subscription plan, the CUSTOMER will have the opportunity to sample various wines, carefully selected from the world’s major wine regions, including wines from some of the finest vineyards and producers. The CUSTOMER will receive the wines sent to them in a box containing three or more bottles, depending on the selected monthly subscription plan.
8.2. Subscription to a Mystery Box is completed by filling out a special form on the SUPPLIER’s website, in which the CUSTOMER provides their information, delivery address, the date on which they wish to be billed each month for the selected subscription plan, as well as the week of the month in which they wish to receive the wine box sent to them. It is
not a requirement for subscription that the CUSTOMER have a registered account on the SUPPLIER’s website.
8.3. Any CUSTOMER may change their delivery address, choose to skip their monthly delivery (e.g., if they are out of the country or for other reasons), or cancel their selected subscription plan at any time. In the event that the CUSTOMER fails to properly make the change as described in the preceding sentence, the SUPPLIER will fulfill its obligation under the selected subscription plan. This means that the SUPPLIER will send the box for the current month to the address provided by the CUSTOMER or to the last address to which a wine box was delivered to the CUSTOMER. Upon fulfillment of the delivery in accordance with the subscription plan selected by the CUSTOMER, the CUSTOMER will be duly charged according to the published monthly subscription price. Changes to the address or delivery date for the wine box in accordance with the selected subscription plan may be made by the CUSTOMER only if the CUSTOMER has a personal account on the website www.seewines.com.
8.4. Membership rights in Mystery Box, acquired through a selected and paid subscription plan for the respective Mystery Box, may not be transferred to third parties.
8.5. Mystery Box Wine Subscription:
· “Classic” Subscription – Upon subscribing to the “Classic” subscription, the Customer is entitled to receive a “Mystery Box” containing 3 (three) bottles of wine from the “Classic” selection each month, delivered free of charge. The CUSTOMER also receives a surprise gift every three boxes and a 20% discount for a period of one month on the wines received in the monthly box, effective from the date of receipt.
· “Advanced” Subscription – By subscribing to the “Advanced” plan, the Customer is entitled to receive a “Mystery Box” each month containing 3 (three) bottles of wine from the “Advanced” selection, delivered free of charge. The CUSTOMER also receives a surprise gift every three boxes and a 20% discount for a period of one month on the wines received in the monthly box, effective from the date of receipt.
· "Premium" Subscription - By subscribing to the "Premium" plan, the Customer is entitled to receive a "Mystery Box" containing 3 (three) bottles of wine from the "Premium" selection each month, with free shipping. The CUSTOMER also receives a surprise gift every three boxes and a 20% discount for a period of one month on the wines received in the monthly box, effective from the date of receipt.
8.5.1. The “Classic,” “Advanced,” and “Premium” subscriptions differ based on the types of wine included in the “Mystery Box” received by the CUSTOMER. The wines in the selections are chosen by the SUPPLIER’s sommelier, and the CUSTOMER has no right to choose the wines received.
8.5.2. The CUSTOMER agrees that, with respect to their subscription to a selected Mystery Box plan, the subscription constitutes a transaction of chance regarding the type, quality, and value of the three (3) bottles of wine received, and the SUPPLIER shall not be liable for the CUSTOMER’s satisfaction.
8.6. Right of Withdrawal – Every CUSTOMER has the right to cancel their Mystery Box membership at any time. All purchases of wine, spirits, and other goods and services from the SUPPLIER are subject to the SUPPLIER’s standard terms and conditions of sale.
8.6.1. A complete guide to cancellation can be found here: https://seewines.com/prekratqvane-na-vinen-abonament
8.7. The sale of alcoholic beverages, or the delivery of a wine box in accordance with the selected Mystery Box subscription plan, is made to the CUSTOMER only if the CUSTOMER is over 18 years of age, which he/she declares by placing an order for a subscription plan via the website . If the shipment is delivered to a third party, the CUSTOMER declares that the person designated as the contact for delivery is over 18 years of age.
8.8. Payment for the selected subscription plan can be made in the following ways:
8.8.1. For recurring payments automatically charged each month—via the MyPos.eu system. The PROVIDER does not store any data regarding Customers’ bank cards/accounts or other related information. By subscribing to the relevant subscription, the CUSTOMER agrees and gives their explicit consent for the MyPos.eu system to automatically charge them after the SUPPLIER’s system submits a request for payment of the monthly subscription plan for the applicable billing period.
8.8.2. When paying in advance for each monthly period of the subscription, the CUSTOMER may pay using any of the payment methods listed in Section 5.3, excluding “Newpay”. In this case, payment is charged on a monthly basis, and the subscription is automatically terminated if the PROVIDER does not receive payment for the month from the relevant payment system selected by the CUSTOMER.
8.9. Any CUSTOMER may gift a “Mystery Box” subscription to another user by paying the subscription package price in advance. In this case, the SUPPLIER’s standard terms and conditions of sale from the ONLINE STORE apply. By purchasing the “Mystery Box” gift subscription, the CUSTOMER confirms the circumstances set forth in Section 8.7.
8.10. The subscriptions referred to in Article 8.5 take effect on the date they are announced on the ONLINE STORE’s website, effective from which date the SUPPLIER ceases to offer and fulfill all previously offered Mystery Box subscriptions.
8.10.1. A CUSTOMER who has subscribed to any of the subscriptions previously offered by the SUPPLIER shall, upon its termination, be notified of this circumstance via email or telephone call.
8.10.2. Upon termination of any previously offered subscriptions by the SUPPLIER, in order to continue their membership under a newly offered subscription, the CUSTOMER must explicitly subscribe to a selected newly offered subscription from those available under Section 8.5. through the SUPPLIER’s ONLINE STORE. The SUPPLIER may offer the CUSTOMER who has subscribed to a previously offered Mystery Box Subscription preferential terms (discounts) for subscribing to a newly offered one.
8.10.3. Upon termination of the Mystery Box, the CUSTOMER’s subscription service—provided the CUSTOMER has not subscribed to a new one in accordance with Section 8.10.2—shall be terminated effective the month following the termination of the previously offered and terminated Mystery Box. Exceptions are subscriptions purchased as gifts, which are delivered to the CUSTOMER’s by the SUPPLIER in accordance with the CUSTOMER’s prepayment, as well as subscriptions prepaid by the CUSTOMER and purchased during 3+1 campaigns.
8.10.4. In the event of changes to the subscription selected by the CUSTOMER, the PROVIDER undertakes to notify the CUSTOMER electronically at least 7 days prior to the effective date and to provide the CUSTOMER with the opportunity to quickly cancel the subscription.
8.11. Gift Cards – Every CUSTOMER has the right to purchase a Gift Card for shopping at the ONLINE STORE from the section of the SUPPLIER’s website specifically designated for this purpose. To do so, the CUSTOMER must select the value of the Gift Card and the name of its recipient. The Gift Card will display the recipient’s name and its validity period, which is 3 (three) months from the date of issuance. The user designated by the CUSTOMER may use the Gift Card to purchase goods from the ONLINE STORE only during the Gift Card’s validity period. The user designated by the CUSTOMER may use the Gift Card only once. The Gift Card is not a means of payment, cannot be used as such, and cannot be exchanged for its cash equivalent. Ordered and purchased Gift Cards are non-returnable, and the amounts on them are non-refundable by the SUPPLIER. In the event that the user shops at the ONLINE STORE using a Gift Card and places an order for an amount lower than the value of the Gift Card, the remaining balance of the Gift Card is not subject to return or subsequent use by the user or the CUSTOMER. By placing an order for a Gift Card, the CUSTOMER expressly agrees and declares that they have been informed of these circumstances. Gift Cards cannot be used to subscribe to a Mystery Box subscription within the meaning of Article 8.1.
8.12. Discount Codes – CUSTOMERS are entitled to use so-called "promo codes," or "discount vouchers" under Article 9, which grant them discounts on the total price and/or promotional terms. Valid discount codes may be applied by customers in a designated field within the shopping cart after the CUSTOMER has selected the desired items.
8.12.1 Discount codes may be provided to CUSTOMERS in any manner chosen by the SUPPLIER, including through advertising campaigns conducted via email, the Internet, radio,
and television, print publications, on-site at events, etc. Discount codes are generated by the SUPPLIER upon the announcement of a given advertising campaign and may be used by CUSTOMERS.
8.12.2. The terms and conditions for using a specific discount code (if any) may vary depending on how the code was obtained under Section 8.12.1, with various types of restrictions possible: the number of CUSTOMERS who can use the respective code; restrictions on the goods for which the respective code may be used, including restrictions on use only for items that are not currently on sale at the time of the order; the number of times the relevant promo code may be used by a single user, and others.
8.12.3. THE SUPPLIER reserves the right at any time and without prior notice to users to create new campaigns or terminate existing ones, including those whose announced expiration date has not yet passed. In such a case, the ability to use a given discount code is suspended. CUSTOMERS who have already placed orders using it at the time the campaign ends, will benefit from all announced discounts or promotional terms, without change.
8.13. When using a discount code and/or a gift card, the order total after the discount code has been applied is considered the final amount. If the amount is below the threshold for free shipping, the customer must pay for shipping according to the rates listed in the SHIPPING POLICY section.

9. TICKETS AND VOUCHERS
9.1. The SUPPLIER has the right to offer for sale through the ONLINE STORE tickets for any events organized by the SUPPLIER, including, but not limited to, tastings, wine presentations, winery tours, winemaker presentations, and any other wine-related events.
9.2. Tickets are non-transferable and may be purchased at the SUPPLIER’s stores or retail outlets, or online through the SUPPLIER’s ONLINE STORE. Tickets may be issued in paper form or as an electronic document, at the SUPPLIER’s discretion. Tickets may be used by a third party other than the CUSTOMER only with the express written approval of the SUPPLIER.
9.3. The tickets sold by the SUPPLIER are for a fixed date and price for each individual event. The SUPPLIER has the right to offer different pricing terms for events of the same type or on the same theme held on different dates. The CUSTOMER is not entitled to use a ticket for a date other than the one specified on the ticket without the express written approval of the SUPPLIER and subject to the terms and conditions for the event on that date.
9.4. Purchased tickets cannot be refunded or exchanged. The right of withdrawal under Article 7 of the General Terms and Conditions does not apply to tickets purchased from the SUPPLIER.
9.5. In the event that the event for which a ticket was purchased is postponed, the SUPPLIER shall notify the CUSTOMER of the postponement of the event to another date and provide the CUSTOMER with a ticket for the new date.
9.6. If the CUSTOMER does not wish to take advantage of the offer under Section 9.5, as well as in cases where the event is completely canceled without being rescheduled for a later date, the PROVIDER shall refund the CUSTOMER the cost of the purchased ticket. The SUPPLIER is not obligated to reimburse the CLIENT for any additional expenses, including, but not limited to, transportation costs, hotel accommodations, and others.
9.7. The SUPPLIER has the right to provide CUSTOMERS with promotional vouchers and discount vouchers. Vouchers may be provided to CUSTOMERS in paper or electronic form for promotional purposes and/or as prizes in games organized by the SUPPLIER, as well as in any other lawful manner.
9.8. Vouchers are not redeemable for cash, and CUSTOMERS are not entitled to receive their cash equivalent.
9.9. Vouchers are valid until the expiration date indicated on them. At the SUPPLIER’s discretion, vouchers may be non-transferable or may be permitted for use by third parties.
9.10. CUSTOMERS are not permitted to resell, alter, copy, or counterfeit tickets and vouchers provided by the SUPPLIER.

10. FORCE MAJEURE
10.1. Neither party shall be liable for failure to perform its contractual obligations if such failure is due to a force majeure event. A force majeure event is an unforeseeable event beyond the control of the parties that cannot be avoided.
10.2. If, within 14 (fourteen) days of the date of the relevant event, such event has not ceased, either party shall have the right to notify the other party that it is terminating the Agreement without being liable to the other party for any damages that may have been incurred.

11. TERMINATION
11.1. The Agreement between the CLIENT and the SUPPLIER shall be terminated in the following cases:
1. upon the dissolution and declaration of liquidation or declaration of insolvency of one of the parties to the Agreement;
2. by mutual written agreement of the parties;
3. unilaterally, upon notice by either party in the event of the other party’s failure to perform its obligations;
4. in the event of an objective impossibility for either party to the contract to perform its obligations;
5. in the event of exercising the right of withdrawal under the Consumer Protection Act.

12. OTHER TERMS
1. The Provider and the Customers undertake to mutually protect their rights and legitimate interests, as well as to safeguard their trade secrets that have come to their knowledge in the course of the performance of the contract and these Terms of Use.
2. Users agree that all information required by the Consumer Protection Act and/or other applicable laws may be provided through the Online Store interface or via email.
3. The Supplier and the Customers undertake, both during and after the expiration of the contract period, not to make public any written or oral correspondence between them. Public disclosure may include the publication of correspondence in print and electronic media, internet forums, personal or public websites, etc.
4. Handling of complaints, objections, and recommendations from users
4.1. The User has the right to submit complaints, objections, and recommendations to the Provider via email: [email protected] or by mail to: Sofia, 106 Bulgaria Blvd., Entrance D, 4th Floor, Apartment 9
4.2. The request must specify the person submitting it, the person’s contact information, the action or inaction of the Provider against which the request is directed, and the nature of the request. Anonymous requests will not be considered.
4.3. The Provider shall review requests within one month of receipt and respond in writing to the requester. The response shall be sent via the method specified by the requester—by mail or email.
5. For matters not covered in these Terms of Use regarding the performance and interpretation of the contract between the Provider and the Customer, the laws of the Republic of Bulgaria shall apply.
6. All disputes between the parties shall be resolved in a spirit of understanding and goodwill. In the event that an agreement cannot be reached, all unresolved disputes arising from or relating to the contract between the parties, including disputes arising from or
relating to its interpretation, invalidity, performance, or termination, shall be resolved by a court in the Republic of Bulgaria.
7. If any provision of these Terms of Use for the ONLINE STORE is found to be invalid or unenforceable, for any reason, this shall not affect the validity or enforceability of the remaining provisions.
8. The Customer is informed of the option to resort, in the event of a dispute, to a conciliation commission under the Consumer Protection Act, a mediation procedure, the EU’s online dispute resolution platform, or another alternative dispute resolution method
10. The supervisory authority is the Consumer Protection Commission, with the following contact details:
· Address: Sofia, 1 Vrabcha St., Floors 3, 4, and 5
· Tel.: 02 / 9330565
Hotline: 0700 111 22
· Website: www.kzp.bg
These General Terms and Conditions were adopted on May 30, 2018, and take effect on that date. Last updated on May 19, 2026, at.